FAQs

1.What is the best way to contact the customer service team?

Use the live chat or email us at info@springgardenfurniture.co.uk

 

2.How long will it take for you to respond to my email?

One of our advisers will respond within 24 hours.

 

3.What are your opening hours?

Monday – Friday: 9am-2.30 pm

 

4.Will there be a guarantee with my purchase?

Yes, please see the warranty section below.

 

PRODUCTS

1.Is the rattan furniture waterproof?

Yes. The rattan sets are waterproof, but we always advise to store it in the shed or covering with our protective cover, protecting it from the rain, snow, UV rays and anything else that could harm it if left exposed for too long.

 

2.Can I swap the cushions from a different set?

Unfortunately, we will not be able to exchange the cushions from a different set as they are personalised for that particular range. The cushion colour is different to the sofa set.

3.Does my sofa set require assembly?

Yes. The majority of our sofa sets are flat packed.

WARRANTY

1.How long is the warranty?

All goods supplied by the Spring Garden Furniture are warranted free from defects for 12 months from the date of delivery (unless otherwise stated on the product page).

DELIVERY & RETURNS

1.How long will my order take to be delivered?

Delivery times may vary depending on the product and it will be clearly stated on each product page. product listing screenshot.

 

2.Can you deliver my items quicker?

We do not offer express delivery. Your products will be delivered within the timeframe listed on the product page.

 

3.Do you deliver on the weekends?

Yes, some couriers will let you choose your own delivery dates, Saturday included.

 

4.Do you deliver to Ireland?

No, we do not deliver to Ireland.

 

5.Will I be able to exchange my item if I change my mind?

Yes, you will be able to, however there will be a collection fee of £95.

 

6.How much is the delivery charge?

All our products are delivered free of charge to mainland UK postcodes.

 

7.How can I track my order?

All orders are all day deliveries which don’t have a specific time slot. If you require more information about your order, please email springgardenfurniture@gmail.com

 

8.Can I provide additional delivery instructions?

If you need to provide any additional delivery information (i.e restricted access, additional assistance etc.) please contact the designated courier. Contact details will be provided in the shipping confirmation email.

COLLECTIONS

1.Can I collect my order?

Sorry, we currently do not offer collections.

 

2.I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

 

3.I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.